Terms of Service

1. Validity of the General Terms and Conditions

 

1.1. The General Terms and Conditions (GTC) of Global Bridge Education SRL, known as "Vorbiroo," serve as the binding foundation for all contractual relationships between users, whether consumers or entrepreneurs, and the offers provided by Vorbiroo. By engaging in a contract through Vorbiroo's online services at https://www.vorbiroo.com, users explicitly accept these terms and conditions, typically by clicking on the corresponding agreement button. A consumer is a natural person conducting a legal transaction for purposes not related to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a legal partnership acting in the course of their commercial or independent professional activity. Provisions within these terms and conditions specifically designated for entrepreneurs do not apply to consumers.

​

1.2. Some Vorbiroo services and/or products may be subject to additional contractual conditions and/or registration requirements, which supplement the provisions outlined in these GTC. These additional conditions are clearly specified in connection with the respective service/product. In cases where these specific conditions for individual service areas differ from the provisions in these GTC, the specific conditions take precedence.

​

1.3. Vorbiroo serves as the contractual partner unless another partner is expressly designated within special offers.

​

1.4. The contract language is English.

​

1.5. Commercial users' purchase or business conditions apply only when Vorbiroo has explicitly agreed to them in writing.

​

​

2. General Contractual Basis

​

2.1. The contract between the customer and Vorbiroo is established through the signing of a study contract provided by Vorbiroo. This contract exclusively applies under the terms of these GTC, whether signed at the Vorbiroo Center or received via post or email. The written study contract specifies and describes the booked training or service.

​

2.2. Vorbiroo's appointment schedules are subject to the availability of suitable trainers. Vorbiroo strives to provide replacement trainers in the event of an absence. However, there is no entitlement to instruction from a specific trainer. Vorbiroo offers substitute sessions for any lessons not conducted. If a replacement is not feasible in certain cases, Vorbiroo commits to refund any paid, uncompleted sessions upon contract termination. A change in language trainers may occur as part of Vorbiroo's teaching method and does not entitle customers to terminate or withdraw from the contract.

​

2.3. Vorbiroo is committed to conducting careful needs assessments and goal-oriented training planning but cannot be held liable for failing to achieve specific learning or training outcomes. The achievement of training goals depends on various factors, including customer participation and individual learning requirements, beyond Vorbiroo's control. Vorbiroo's estimations regarding the average number of required teaching units to reach a training goal are based on extensive experience and may differ from actual requirements in specific cases.

​

​

3. Price Information, Payment, and Default Conditions

​

3.1. Prices for Vorbiroo's services and/or products are those in effect at the time of contract conclusion.

​

3.2. Prices displayed on https://www.vorbiroo.com/ or in Vorbiroo's catalogs are final prices, inclusive of statutory value-added tax, unless explicitly indicated separately.

​

3.3. Payment is due at the time of booking and must be completed through our website using Stripe. Payment is required no later than the start of the agreed service.

​

3.4. Payments are processed through Stripe.

​

​

4. Liability

​

4.1. Vorbiroo's liability is limited to damages resulting from willful intent and gross negligence. Vorbiroo is also liable for the negligent breach of essential contractual obligations (cardinal obligations) – obligations that are crucial to achieving the contract's purpose and upon which a customer can typically rely. For negligent breaches of cardinal obligations, Vorbiroo's liability is limited to foreseeable, contract-typical damages.

​

4.2. The above liability exclusions do not apply to personal injury, damage to life, body, or health. Liability under the Product Liability Act remains unaffected. The exclusion or limitation of Vorbiroo's liability also extends to the personal liability of its legal representatives, employees, and other agents.

​

​

5. Use of Data / Advertising

​

Upon contract conclusion, customer data is stored for contract processing and the statutory retention period. Data may be shared with credit card companies or carriers for shipping purposes, in addition to legally mandated disclosures. Vorbiroo may use customer personal data for its own advertising purposes, sending information about similar goods or services that customers have previously ordered or booked. Customers can object to this data usage at any time by emailing info@vorbiroo.com with "data protection" in the subject line. Their data will then be deleted.

​

​

6. Exclusion in the Event of Disruptive Behavior

​

Vorbiroo reserves the right to exclude customers or participants who disrupt the lesson in a way that hinders contract-compliant training for other customers or participants. In such cases, Vorbiroo will reimburse tuition fees for any unused but already paid sessions.

​

​

7. Choice of Law / Place of Jurisdiction / Written Form Requirement

 

Romanian law applies to all contractual matters, excluding UN law regarding international sales of goods (CISG). Unless otherwise required by law, the place of jurisdiction is the headquarters of Global Bridge Education SRL in Bucharest, Romania. Any amendments or supplements to the contract must be in writing. Deviations from this requirement also necessitate written documentation. In the event that any of the above provisions are deemed ineffective, the remaining provisions remain valid.

​

​

8. Special Conditions for Face-to-Face and Online Language & Training Classes

 

8.1. Teaching Conditions

A session typically consists of 2 hours (120 minutes) unless otherwise specified in an individual contract. Customers acknowledge that a pedagogical employee may attend certain sessions for quality control purposes and may record them using various media. The contract's duration is specified in an individual contract, and after its expiration, Vorbiroo is no longer obligated to provide services. If a customer continues attending lessons after the contract’s duration ends, this is considered an extension of the contract under the current terms.

​

8.2. Individual Training

In the case of individual training, the lesson plan is established between the customer and the management or study advisor of the relevant Global Bridge Education entity. This arrangement does not involve the language trainer. For one-on-one training, customers must notify Vorbiroo's reception of any scheduling conflicts by 2 p.m. on the working day preceding the planned teaching units. If Monday is the scheduled day, notification must be made by 2 p.m. on the previous Friday. Sundays, December 24th, and December 31st are not considered working days. Sessions that are not canceled by the customer or are canceled after this period will be charged in full.

​

8.3. Group Training

Group training sessions occur on fixed dates. With the participant's consent, and for educational reasons, customers may be transferred to another group. Missed hours must be made up for in other group offers and do not extend the planned course duration. Each group has a contractually stipulated minimum number of participants. If this minimum is not met, the required session are not reduced, and the contract's sessions sum remains the same. Vorbiroo may dissolve a group or reduce the volume of sessions for group training if the minimum number of participants is not reached. In the case of dissolution, Vorbiroo is obligated to reimburse tuition fees for the undelivered sessions.

​

8.4. In-House Group Courses

Face-to-face group training has a maximum of 6 participants.

​

8.5. Online Group Courses

Online group training has a maximum of 8 participants.

​

​

9. Terminations / Cancellations

​

In the event of a customer's cancellation or request to terminate the contract, Vorbiroo's policies regarding refunds and cancellations will apply. Cancellation requests must be made in writing to be considered:

 

• Within the First 14 Days: Clients have the right to cancel their enrollment within the first 14 days of the contract’s conclusion but before 7 days the first teaching session begins, without incurring any cancellation fees.

• Before the First Teaching Session Begins: If a cancellation occurs after the initial 14-day period or, where the case, within the 7-day period before the first teaching session begins, the following fees will apply: 20% for group courses and 50% for one-to-one courses.

• After Face-to-Face Group Courses Begin: Cancellation of face-to-face group courses up to 4 weeks after the course have started, if a customer cannot attend (e.g., due to illness or work-related reasons), results in a 50% charge. Customers can provide evidence to Vorbiroo to support their claim for a significantly lower fee.

• After One-on-One Courses Begin: Cancellation of one-on-one courses up to 4 weeks after the course have started, if the customer cannot attend (e.g., due to illness or work-related reasons), results in a 70% charge. The customer can provide evidence to Vorbiroo to support their claim for a significantly lower fee.

​

​

10. Right of Withdrawal for Consumers in Distance Sales Contracts

​

Withdrawal Instruction - Right of Withdrawal

Customers have the right to withdraw from the contract within fourteen days of its conclusion without providing any reasons. To exercise this right, customers must inform Vorbiroo (Global Bridge Education SRL Calea Grivitei 156 Ap.133 - Parter Sector 1 Bucharest 010744 Romania, Email: info@vorbiroo.com) via a clear declaration, such as a letter sent by post or email, of their decision to withdraw from the contract. A sample withdrawal form is provided at the end of these terms and conditions, although its use is not mandatory. Upon receiving the withdrawal notice, Vorbiroo will promptly confirm receipt. To meet the withdrawal deadline, customers must send the notification before the withdrawal period expires.

​

Consequences of Withdrawal

If a customer withdraws from the contract, Vorbiroo will promptly refund all payments received from the customer, including delivery costs, within thirty days from receiving the withdrawal notice. The same payment method used for the original transaction will be utilized for the refund, unless otherwise agreed. Customers will not incur any fees for this refund.

If a customer has requested that services begin during the withdrawal period, they must pay Vorbiroo an appropriate amount corresponding to the proportion of services provided up to the point of withdrawal compared to the total services outlined in the contract.

Please note that the right of withdrawal applies only to consumers and not to entrepreneurs. Additionally, the right of withdrawal for consumers only applies in cases of contracts concluded outside of business premises and in distance sales contracts. Distance sales contracts involve scenarios where the entrepreneur and the consumer exclusively use distance communication means (e.g., internet, telephone, email) for contract negotiations and agreement, except in cases where the contract is part of a sales or service system organized for distance selling.

​

Sample Withdrawal Form

(This form is provided for consumers in distance sales contracts and contracts concluded outside of business premises. If you wish to withdraw from the contract, you can use this form, fill it in, and send it to Vorbiroo.)

​

At Vorbiroo – Global Bridge Education SRL Calea Grivitei 158 Ap.133 S1 Bucharest, CP: 010744 Email: info@vorbiroo.com

• I/we (...) hereby withdraw from the contract concluded by me/us (...) for the purchase of the following goods () / the provision of the following service (...)

• Vorbiroo (...): / virtual service (...)

Ordered on (...) / received on (...)

• Name of the consumer (s) (and the participant, if not identical)

• Address of the consumer (s)

• Signature of the consumer (s) (only when notified on paper)

• Date

(*) Delete where inapplicable.

​

​

​